Dispatch Location
Packets are hand-packed and sent from our garden in Nagapuram, Pedapurudi Mandal, Gudivada rural, Andhra Pradesh.
Processing Time
We usually dispatch within 2 to 4 business days after the order is placed (or after prepaid payment is confirmed). Peak sowing season can take a little longer.
Shipping Methods
Standard shipping is India Post. The shipping amount in the cart and at checkout is that standard rate. There is no courier picker at checkout. To request DTDC, Blue Dart, or another private courier, add a note at checkout or WhatsApp or email us. We will confirm any extra charge before we change the service.
Estimated Delivery Time
After dispatch, most of India takes about 4 to 7 business days. Remote areas can take up to about 10 days. These are estimates, not guarantees.
Shipping Rates
India Post is a flat ₹55. Private courier prices vary by destination and service and are confirmed before we switch from India Post.
Free Shipping
Orders of ₹999 or more get free India Post shipping, as shown at checkout. A coupon or campaign can set a different shipping charge (the cart will show it). That offer rate replaces the usual free-shipping rule for that order. Private courier, if you request it, is still charged extra.
Order Tracking
When we mark an order Shipped, we email the tracking number if we have one. You can also see it in your account. We do not send tracking by SMS. If tracking is added later, we update the order rather than sending a second SMS.
Packaging
Seeds go in moisture-resistant packets, then a padded envelope or a small box.
Delivery Address
Use a full address, PIN code, and a phone that the courier can call. A missed call often means a delayed packet.
Delivery Attempts
How many times a courier knocks is up to that courier, not a rule we control. If they return the packet, see Return to Origin below.
Return to Origin (RTO)
If a packet comes back because of a wrong address or a refused delivery, we can reship after you pay the extra shipping (and any RTO fee).
Non-Dispatch Days
We do not dispatch on Sundays or national holidays. Those days do not count as business days.
Service Interruptions
We are not responsible for delay caused by weather, strikes, or courier disruption, but we will help you follow up.
International Shipping
We ship only within India. Checkout is locked to India.
Order Consolidation
Two orders placed the same day to the same address may be packed together. We do this only when it will not delay you.
Damaged in Transit
If the packet arrives crushed or wet, photograph it and email us as soon as you can, and within 48 hours of the courier marking it delivered.
Delivery Confirmation
We treat an order as delivered when the courier tracking (or our order status) shows delivered to the address you gave.
P.O. Boxes
Please give a physical street address. Many couriers will not serve a P.O. Box.
Places We Cannot Serve
If a PIN code or state cannot take seed packets, we will tell you and refund or re-route that order.
Our Emails
We email when an order is placed, when it is shipped, and when we mark it delivered. We do not send a separate Out for Delivery email. The courier tracking page may show that step.
After Hand-Off
Once the packet is with the courier, transit time is theirs. We still help if tracking stalls.
Festive Delays
Diwali, Pongal, and similar holidays often slow the courier network. Please allow extra days then.
Bulk Orders
A large order may go in more than one packet so seeds are not crushed.
On Delivery
Some couriers ask for a signature or an OTP. That is the courier process, not a setting in our checkout.
Contact Support
For shipping questions, email or WhatsApp us with your order number.
Still have a question?
Write to the garden and we will help. Mention your order number if you have one.
